If your scale does not connect or communicate with the app, follow the steps below:

• Make sure you have downloaded our latest app version.
• Make sure your phone's Bluetooth function is turned on.
• Check if your scale is connected to the app by viewing the connection status:
• For free users: Your connection status is displayed at the top of the home page.
• For Hume Plus users: Navigate to the Measurements page, which you can select from the bottom app bar. Your scale's connection status is also displayed at the top of the Measurements page.

If you do not see a connection status with a green tick, please try the following:-

1. To reset the Body Pod, there is a small hole behind the handlebar mount, right next to the charging port. You will need a pin to press the button and hold it for 5 seconds to reset your Body Pod!
2. Close the Hume Health app on your phone.
3. Go to your phone's Bluetooth settings. Turn Bluetooth off and then turn it back on.
4. open your Hume Health app.
5. Reconnect to your scale by selecting “Add Device” or “Connect.”

There are a number of factors that can affect your scale's ability to display your measurements. If you are experiencing this issue, the first steps you should take are:

Important Note: For best results, please follow the steps below exactly as described.

1. Open the Hume Health app.
2. Check if your scale is connected to the app by viewing the connection status:
   • For free users: Your connection status is displayed at the top of the home page.
   • For Hume Plus users: Navigate to the "Measurements" page, which you can select from the bottom app bar. Your scale's connection status is also displayed at the top of the "Measurements" page.
3. Select the “scale icon” to the left of the connection status.
4. You will then be taken to the connected devices page. On this page, select the image of your scale
5. Select "Forget device" (orange text) and confirm to forget it. Do not reconnect yet.
6. After forgetting the device, your scale will start searching for the device again. Do not connect, but select the back arrow.
7. Take your scale, remove the batteries and put them back in.
8. Go back to your Hume Health app and reconnect your scale.
9. You are now ready to weigh yourself. Step on your scale and remain standing until you are directed to your weighing results.

Valid examples of an error message:

• The weight has exceeded the capacity of the scale (max. 400 lbs / 181.437 kgs).
• The weight does not meet the minimum requirement (6.6 lbs / 2.99371 kg).
• The scale cannot come into contact with your bare feet. If this happens, wipe the scale and your feet with a damp cloth and try to determine the weight again.
• The battery has reached the end of its life and needs to be replaced.
• Instability error (scale is on an uneven surface, e.g. carpet).

If you are receiving inaccurate readings, you must first confirm that your height, age and gender are correct in your user profile in the Hume Health app. To do so, follow these steps:

1. Open the Hume Health app → Select your profile in the app bar at the bottom right → Select Edit profile (top right) → Review profile information

If the above information is correct, your scale may need to be recalibrated. Follow these steps to recalibrate your scale:

1. Make sure the batteries still have power.
2. Remove the batteries and reinsert them.
3. Place the scale on a hard, flat and level surface.
4. Step quickly on and off the scale.
5. The scale shows 0.0 lbs/kg.
6. The recalibration is now complete.

If you have subscribed to Hume Plus but are unable to access the full experience, please try the following:

• Check if your subscription appears in your device's subscription settings by following these steps.

For iOS users:

1. Open the Settings app on your phone.
2. Select your name at the top of the screen.
3. Select Subscriptions
4. Check if the Hume app appears. If the app does not appear in Subscriptions, the user payment has not been processed.

For Android users:

1. Open the Google Play app.
2. Tap the profile icon in the top right corner.
3. Tap Payments and subscriptions.
4. Under Subscriptions, check the list for expired subscriptions or subscriptions with declined payment methods.
5. Check if the Hume app appears. If the app does not appear under Subscriptions, the user's payment has not been processed.

For users who purchased through the website:

1. Log in to your portal by visiting www.myhumehealth.com.
2. Once you are on the website, click on the login icon at the top right
3. Log in with your email address and password (the same details you use for your Hume Health login)
4. Click on “My Subscription” on the left side t
5. Check if the Hume Plus subscription is displayed. If the app does not appear in the subscriptions, the user payment has not been processed.

For further assistance, please contact our Customer Success Team at support@myhumehealth.com

The BodyPod scale is completely safe to use during pregnancy without any direct interaction or impact on the baby. However, as the pregnancy progresses, changes in the mother's body will affect the scale's readings.

As the baby grows, the extra weight is felt primarily in the torso region. For example, at 8 months, a 9-pound baby will show up on the scale as an extra 5-6 pounds of muscle and about 3 pounds of fat. The reason for this is that the scale attributes the baby's weight to the mother's body composition.

Additionally, pregnancy-related water retention likely contributes to increased lean tissue readings. Overall, while the BodyPod scale remains safe to use, the segmented analysis shows increased weight in the trunk area, which includes the baby and other pregnancy-related changes, and does not fully reflect the mother's body.

The scale can be used by children or elderly people.

It will always be accurate in terms of tissue weight and percentage.

There is less research on reference values ​​for children, so the child is measured against the standards of a 19-year-old. This can lead to them being rated "normal" or "low" when they are "high" for their age.

The user should track the amounts and trends for accuracy.

Our scale is not an X-ray machine, so it cannot directly measure bone density, which decreases particularly sharply in osteoporosis. However, our scale can interpret bone mineral content, which is closely related to bone mass. In general, bone density and bone mineral content are correlated, which means that high bone mineral content usually indicates good bone density. It is very unlikely to have high bone density with low bone mineral content, and it is impossible to have high bone mineral content with low bone density.

This correlation gives us a high level of confidence in the ability of our scale to reliably determine bone mass.

While the scale cannot diagnose osteoporosis, it can be a useful tool for monitoring changes in bone mass. If someone notices a decline in their bone mass, they should contact a doctor. Additionally, people who have already been diagnosed with osteoporosis can use the scale to track changes in their bone mass over time or to see the effects of diet and/or medications. It is important to note, however, that once osteoporosis is present, the goal is usually to slow or stop further bone loss, rather than reverse it.

No interference in patients with cochlear implants. BIA can be performed safely in these patients.

Yes, our scale is safe for users with atrial fibrillation. Atrial fibrillation is a condition that causes an irregular or rapid heart rate, but our devices do not interact with or affect heart function. You can use the scale with confidence as it poses no risk to people with this condition.

As you continue to use Hume Plus, your Digital Twin will begin to establish a baseline for your health. It does this by analyzing your 17 health metrics (via your Body Pod), as well as third-party data you've integrated from Apple or Google, including your activity and sleep. From there, your Digital Twin will build and analyze how your health is progressing and what that means, which will be communicated to you via your Health Score and Insights. Once your Digital Twin has this baseline data, it will help you develop healthier habits through rings and goals.

Over time, as you continue to use Hume Plus, your Digital Twin will become smarter and continue to optimize itself, giving you more personalized insights and goals to help you achieve your goals.

Milestones allow you to set personal health goals and track your progress over time. They provide a clear, structured way to monitor your journey and keep you focused and motivated as you work toward better health.

Your Health Score is a measure of your overall health and serves as the basis for creating your Digital Twin - a visual representation of your health. It provides a comprehensive understanding of how well you are taking care of your body and how your health is progressing.

A new health score is created each week by weighing yourself at least once. The more often you weigh yourself, the more personalized your data becomes. Your health score fluctuates depending on changes in your body composition and daily behavior.

The health score is calculated on the basis of 900 points and is based on four essential health pillars:

1. Body composition: This value is calculated based on the data collected by your smart scale.
2. Activity: This metric reflects your activity level, including steps and active minutes tracked by your connected apps.
3. Nutrition: This score is based on how well you complete the weekly challenges related to developing healthy eating habits.

To provide feedback or report a problem with your scale or app, please select one of the following options:

1. Email support@myhumehealth.com .
2. Contact us via our Instagram page @hume_health or our Facebook page @HumeHealth.
3. Use the support chat widget at the bottom left of the Hume Health website.

No, all your historical data from the MyHealth app will be automatically transferred to the Hume Health app. You can continue using the app seamlessly without any action required from you.

Please note that data transfer depends on whether you have previously linked your data to Apple Health or Google Fit.

If you have already switched to the Hume Health app but still need to transfer your data, follow these steps:

1. Open the Hume Health app.
2. Select your profile in the app bar at the bottom right.
3. Scroll down to "Connected Apps".
4. Select the "Connected App" field,
5. Turn on Apple Health or Google Fit if you are not already connected.
6. Select the Data Migration field as shown in the image below.
7. Select "Ok" to start the data transfer.

If you have any problems with data transfer, don't worry - we're here to help! Just send us an email to support@myhumehealth.com and our Customer Success Team will be happy to help you.

Currently, the Hume Health app is compatible with both Apple Health and Google Fit.

To sync with Apple Health:

1. Select your profile in the app bar at the bottom right.
2. Tap "Connected Apps".
3. Tap "Connect".
4. Allow Hume Health to access Apple Health.

To sync with Google Fit:

1. Select your profile in the app bar at the bottom right.
2. Tap "Connected Apps".
3. Tap Connect.
4. Follow the necessary steps to connect to Google Fit.
5. Your device may ask you to download Mobile Device Management to comply with Google policies.
6. Allow Hume Health to connect to Google Fit.

Unfortunately, the option to add or manage additional profiles is no longer available in your Hume Health app account. If you had previously created additional profiles, please contact our Customer Success team at support@myhumehealth.com for assistance accessing your existing profile data. We suggest that each user creates their own account to allow for a personalized experience based on their own goals and metrics. Don't worry, multiple users can still use the same scale.

To change the units of measurement, follow these steps:

1. Open the Hume Health app.
2. Select your profile in the app bar at the bottom right
3. Select the Settings gear in the top right corner.
4. Select the Units folder at the top of the page.

We currently support a number of languages ​​including English, French, German, Italian and Spanish. To change your language in the app, please follow the steps below:

1. Open the Hume Health app.
2. Select your profile in the app bar at the bottom right
3. Select the settings wheel in the upper right corner.
4. Under General you can click on Language and select the desired language.

• Please note that for videos, the audio will be in English regardless of language settings, but subtitles will be displayed in the language currently selected in the app.

The option to delete previous weigh-ins is not available in the Hume Health app, however our team is actively working on adding this feature in a future software release.

To view your progress and history, follow these steps:

1. If you're a free user, tap the Body Measurements tile on the Home page. If you're using Hume Plus, navigate to the Measurements page, which you can select from the bottom app bar.
2. This page displays your most recent measurements. To get deeper insights, tap each individual metric.
3. Once you select a metric, you will be taken to the chart page where you can filter your progress for the last 7 days, 4 weeks or 12 months.
4. Below your chart, you'll see the Progress Report tab. This feature allows you to select two dates to compare your 17 measurements and get a detailed breakdown of your progress, showing you how your measurements have changed over time.
5. If you want to see your complete history beyond 12 months, scroll to the "Last Measured" section at the bottom of the chart page and tap the calendar icon with the current date. From here you can view your entire history by selecting the month and year.

These different views and features allow you to gain valuable insights into your health and track your progress over time.

The weight limit of the scale is:

• 400lbs
• 181 kg
• 28 stones

All of our subscriptions are the same experience with different pricing models. We offer a variety of plans to ensure flexibility in pricing.

To cancel or manage your Hume Health subscription, follow these steps:

How can I manage or cancel my subscription on iOS?

You can manage your subscription through your device settings. For step-by-step instructions, see here: If you want to cancel a subscription from Apple

How can I manage or cancel my subscription on Android?

You can manage your subscriptions through the Google Play app. For step-by-step instructions, see: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

How can I manage or cancel my subscription on the website?

1. Log in to your portal by visiting: myhumehealth.com
2. Once you are on the website, click on the login icon at the top right
3. Log in with your email address and password (the same details you use for your Hume Health login)
4. Click on "My Subscription" on the left side
5. Under "Subscriptions" click on the link "Active subscription
6. Cancel the subscription using the "Cancel" button

If you need further assistance, please contact our Customer Success team at support@myhumehealth.com

Yes, you can cancel your recurring subscription at any time. To avoid being charged for the next billing cycle, cancel at least 24 hours before your next renewal date. When you cancel your subscription, you will cancel your next billing. Premium features will be available to you until the end of your current paid subscription period, regardless of when you cancel automatic renewal.

If you have never upgraded to Premium or have never tried a Premium subscription, you are eligible for a free trial period and your credit card will not be charged for the Premium subscription until after the trial period. After the trial period ends, your subscription will automatically renew unless you cancel it. This fee is based on the length of your subscription and will renew unless you cancel 24 hours before the next billing period.

The Hume Plus subscription can be purchased directly in the app or on our website.

Developed in collaboration with leading health experts, your Health Score gives you a holistic and personalized picture of your health. It shows you how healthy you are compared to the benchmarks of people similar to you. You can create your score each week to see how your health is evolving and how your daily habits are affecting your score. As you adopt more positive habits, your score will adapt to these changes.

Your health score will be displayed directly in the Hume Health app. To view your health score, follow these steps:

1. Open the Hume Health app.
2. On the "Home" page, your health score is displayed at the top right of the screen.
3. To access your health status, you can either tap your health status in the top right of the Home page or select the Health Status Ring, the ring with the heart icon on the far right of your Home page.

Today, your Health Score is comprised of body composition data from your Body Pod, as well as other key indicators of holistic health including: exercise, nutrition, stress, and sleep. This data is collected by syncing with your other health products and devices. To get the most accurate Health Score, we recommend weighing yourself at least twice a week.

With the health score, it's important that you consider trends in your score and not just look at one score on its own. If you get a score that you're unhappy with, don't be discouraged. Remember, it's more important to see improvements and trends in the right direction by making lifestyle changes and taking action.

Areas for health status:

The following table lists the areas for the health score

765 - 900 Excellent

675 - 764 Very good

585 - 674 Good

450 -584 Moderate

297 - 449 Average

296 or less Low

In addition to your health score, you'll also get personalized information about your score, such as why it's gotten worse compared to last week and goals to help you improve it. Remember, it's more important to consider trends in your health score than to look at one score in isolation. The more you implement our recommendations and the better we understand what kind of insights are helpful, the more we can give you tailored recommendations to help you reach your goal. The more you track and do, the more you'll progress. And quickly, your score will progress too

You'll notice that we send weekly insights instead of daily insights. We believe this sets us apart from other health solutions on the market. While tracking daily changes in fitness can be useful, it's especially important to see health trends over longer periods of time to spot early indicators of certain chronic conditions. We know that things like weight, water, and eating habits can change from one day to the next, and your health score is calculated taking these fluctuations into account.

Our Meal Plan feature provides you with a customized calorie plan that includes macronutrient and micronutrient goals.

By answering a few questions about your health goals, weight, activity level and preferred diet, our science-based nutrition calculator will create a personalized plan to help you achieve your desired goals.

Have your goals changed? No problem! You can adjust these nutritional goals at any time in the profile section of your application.

Please consult a professional before starting any nutrition, fitness or wellness program.

To record food in the app, follow these steps:

1. Open the Hume Health app
2. If you are a premium user of Hume Plus, select your "Nutrition Ring" at the top of your "Home" page. If you are a free user, select the "Nutrition" icon in the bottom app bar.
3. Select a food category (e.g. breakfast, lunch or dinner).
4. Search for your food in the search bar.
5. Once you find the food you want to log, tap the "+" icon to add it to your meal.
6. The app will prompt you to update the serving type, serving size, and total grams.

If you cannot find the food you are looking for or the information does not match:

1. Use the apple with the + symbol in the upper right corner to create a manual food entry.
2. Then you can name the food and enter the calorie and macro content.
3. Once you save this food to your favorites, you can easily log it next time!

Here are a few tips to make food tracking even easier!

1. Use the favorites function (the heart symbol) and save your favorite recipes and foods so that you can easily remember them in the future.
2. Plan your meals for the week. This way, you can do your shopping, take a few minutes, and log your meals in advance instead of every day.
   • Just be sure to add in any extra foods you eat during the week. Cooking in bulk makes it easier to keep track because once you've logged a meal once, you can do it again quickly and easily!

To customize the meals you want to display, follow these steps:

1. Open the Hume Health app.
2. If you are a Hume Plus Premium user, select your Nutrition ring at the top of your "Home" page. If you are a free user, select the "Nutrition" icon in the bottom app bar.
3. Select "Edit" next to the Daily Log section, and from there you can customize the meals you want to view.

The barcode scanning feature is only available to Hume Plus subscribers. To use this feature, follow these steps:

1. Open the Hume Health app.
2. Select your nutrition ring at the top of your "Home" page.
3. Select a food category (e.g. breakfast, lunch or dinner).
4. Select the "Barcode Scan" button below the search bar
5. From there, you can use your device's camera to scan barcodes. Make sure you bring the barcode close to your device so it can accurately detect the barcode.

The FoodScan feature is only available to Hume Plus subscribers. To use this feature, follow these steps:

1. Select your nutrition ring at the top of your "Home" page.
2. Then select the "+" symbol next to a meal.
3. Select "Food Scan" at the top right.
4. Point your camera at the food you want to scan to get a clear image of that food.
5. Remember that you only need to scan one ingredient at a time.
   • Tip: When preparing a meal, scan the ingredients before preparing them and incorporating them into your meal.
6. Select the food you want to scan from the suggestion list. If you don't see what you're looking for, try using the barcode scanner or enter the food manually.
7. Once the food is selected, you can choose the correct portion size and number of servings.
   • Tip: Even if you are scanning a larger meal, be sure to enter the amount you plan to eat in the meal. For example, if the recipe you are preparing calls for four servings, you only need to enter 1 serving.
   • Once your food is captured, you can move on to the second food and repeat the same steps: scan food, select the appropriate food from the list, select, add, adjust the serving size, save the item, go back and select the next ingredient.
   • Some foods even reveal themselves by scanning the container. Then just select the food, adjust the portion size to the amount you actually eat at that meal, and click save.
8. When you're done, click the heart icon to save each food to your favorites. This will save the food to the favorites section at the bottom of the screen for easy access in the future.
9. And it's easy to track your meal so all you have to do is enjoy!

To view your micronutrients, you will need to create a calorie goal. You can do this by using the meal plan to get your calorie plan or by adding a goal in the profile section. Once you have set a calorie goal, you can tap the "Edit" button next to the Daily Intake view.

When you tap "Edit," you can choose from the list of micronutrients you want to track. You can add a micronutrient to your nutrition card by tapping the "+" next to the micronutrient, or remove it by tapping the "-." You can also drag and drop to change the order of nutrients.

To view your food log history, follow these steps:

1. If you are a premium user of Hume Plus, select your nutrition ring at the top of your "Home" page. If you are a free user, select the "Nutrition" icon in the bottom app bar.
2. Select the current date displayed at the top of the app.
3. Select the date you want to view.

You can add or edit your nutrition goals by following these steps:

1. Open the Hume Health app.
2. Select your profile in the app bar at the bottom right.
3. Select "Show All" next to the destinations.
4. Select the "Nutrition" menu option at the top right.
5. From there, you can adjust your daily nutrition goals.

1. First, open the Hume Health app.
2. If you are a Hume Plus Premium user, select your Nutrition ring at the top of your "Home" page. If you are a free user, select the "Nutrition" icon in the bottom app bar.
3. Select the food category your meal or item is in (e.g. breakfast, lunch or dinner).
4. Click Edit and then select the food you want to update.
5. Once the food is selected, you can update the portion type, weight, or portion size.
6. Click Save when you have completed the update.
7. If you want to delete the entry, click the "x" next to the food you want to delete or slide the food tile to the left and then select Delete.
8. Return to the nutrition page home page to make sure your entry has been updated or deleted.

To store food for easy access, follow these steps:

1. Open the Hume Health app.
2. If you are a Hume Plus Premium user, select your Nutrition ring at the top of your "Home" page. If you are a free user, select the "Nutrition" icon in the bottom app bar.
3. Select the food category your meal or item is in (e.g. breakfast, lunch or dinner).
4. Select the appropriate food.
5. There is a heart icon in the top right of the navigation bar. If you tap this icon, you can save the food to your favorites.

Once you've set nutrition goals for yourself, either through our meal plan or by adding them yourself in the Me → Goals section, those daily goals will appear in the Nutrition tab. As you log food throughout the day, you'll make progress toward those goals. If you go over your calories or any of the macronutrients, the visual indicators will change color to show how much you've overeaten.

Here's how to join one of our programs:

1. Open the Hume Health app
2. Select the Plans tab in the bottom app bar.
3. All programs will then be displayed. Scroll down to view the programs.
4. Select the program you want to join and tap on the training of your choice. Once you start the training and watch most of the video, you will automatically be enrolled in the program.
5. You will notice that the program is now added to your current program list. (see second image below) If you have watched most of the workout, the next program in the list will be shown here so you can quickly jump back in. You can also go straight to the program and select the desired workout you would like to watch.

Would you like to try a workout? It's easy! Just follow these steps:

1. Open the Hume Health app.
2. Select the Plans tab in the bottom app bar.
3. Navigate to a program and select any workout from that program. You can also navigate to the Classes tab and select one of our curated workout videos.

To filter classes, proceed as follows:

1. Open the Hume Health app.
2. Select the Plans tab in the bottom app bar.
3. Navigate to the Courses tab and tap Filter.
4. After tapping "Filter," you can narrow down the list of courses by selecting the filters you are interested in. Scroll all the way down and tap "See Results" for the selected filters to be applied. You can tap the "Filter" button again at any time to change or clear your filters.

We want everyone to listen to their body when it comes to training, so we've made sure there's a modification option for each class. The trainer will walk you through both levels so you can choose the best option for your fitness level. Please seek professional advice before starting any fitness or wellness program.

All of our courses have music. We are working on further improvements to offer more music options.

You can view the subtitles as follows:

1. When you are in a video, select the option with the three dots in the top right corner.
2. From here you can choose from the available subtitles. You can also select the playback speed, quality and audio options.

Yes, when you exit the app, the audio will continue playing in the background until you pause the video or exit the video player.

A guided cardio workout is an audio-only workout that guides and motivates you through cardio workouts like walking, jogging, and running. Several of our MyHealth+ programs include guided cardio classes to help you achieve your results faster.

For safety reasons, please always be aware of your surroundings.

Currently, you can only play the videos directly on your device. We are working on improvements so that you can play videos via AirPlay and Chromecast.

We take the security of your data very seriously. That's why all user data is stored in a HIPAA compliant database solution. Your data is encrypted both in transit and at rest, and access is strictly controlled and monitored. We have strict security measures in place to ensure that all user data is kept confidential and secure at all times.

We use anonymized dataIDs internally to improve our algorithm and ensure product features like your Digital Twin can continue to improve over time. The data you share with Hume Health is also used to deliver you personalized plans and content based on your activity, body and sleep data.

Yes, we believe you should be in control of your data and we want to make it easy for you to do so. Our Customer Success team is happy to assist you with this request. Simply contact support@myhumehealth.com .

No, we do not sell your personal information to advertisers or other third parties.

Yes! The Dara and Body Pod are eligible and fall under the "Scales" category in the list of eligible FSA products. Body composition, in particular, helps you qualify for FSA. Regular bathroom scales are not eligible.

Important NOTE:

You must select “Flex” as your payment method at checkout.

The Body Pod falls under the "Scales" category in the list of FSA-eligible products. Specifically, body composition helps you qualify for HSA/FSA. Regular scales that only measure weight are not eligible.