Returns and Refunds

Return and Refund

Hume Health Return and Refund Policy

At Hume Health, we want you to be happy with your new product, and if you're not, we're here to help.

Hume Health App Refund Policy:

Hume Health is the ideal companion for anyone committed to living a healthier life. But we understand that sometimes it doesn't work out. If you find that the product isn't the best solution for your journey, you can cancel your subscription at any time before the next renewal date. To avoid being charged for the next billing cycle, cancel at least 24 hours before the next renewal date.

If you choose to cancel your subscription, this will take effect on your next billing. Your Hume Plus Premium features will be available to you until the end of your current paid subscription period, regardless of when you cancel automatic renewal.

*Customers who wish to cancel their subscription must do so through the same platform they originally signed up on* For more information on cancellation, see below:

Apple

Subscriptions purchased through Apple in the iOS App Store are managed in your iTunes account settings. You can cancel the automatic renewal of your Hume Plus subscription as follows:

Open the Settings icon on your phone

Scroll down and tap "iTunes & App Store".

Click on your Apple ID (at the top of the screen) and select "View Apple ID".

Under Subscriptions, tap Manage.

Select "Disable auto-renewal for Hume Plus."

For additional support, please see this article from Apple to learn how to manage or cancel a recurring subscription: Apple Support

Android

Subscriptions purchased on Android through the Play Store are managed in your Google Play Store account settings. You can cancel auto-renewal by doing the following:

Tap the Play Store app

Select the menu

Select Subscriptions

Choose Hume Plus subscription

Cancel subscription at the bottom

For further assistance, please see this article from Google to learn how to manage or cancel a recurring subscription: Google Play support

web

Subscriptions purchased on the Hume website are managed on the website. You can cancel automatic renewal as follows:

Once you are on the website, click on the login icon at the top right

Click on "My Subscription" on the left side

Under "Subscriptions" click on the link "Active subscription

Cancel the subscription using the "Cancel" button.

For further assistance, please contact our Customer Success Team at support@myhumehealth.com

Hume Health & Body Pod Scale Bundle Return and Refund Policy

Customers who have purchased a Hume Health subscription and a Body Pod scale are eligible for a 30-day return policy. As the software was purchased as part of a bundle promotion, a refund can only be issued if the scale is also returned within 30 days of purchase. Please note that your refund will not be processed until your scale has arrived at our warehouse.

To receive a refund for a bundle, the device must be as follows

Returned in the original packaging and in new condition

purchased directly from Hume Health

If you would like to return your Hume hardware, you can contact our customer support team: support@myhumehealth.com . The following information will be required for your refund:

name
order number
reason for return
Postal code
Exchange:

We stand behind the quality of Hume products. If you receive a damaged or defective item, or have any issues with your device within our manufacturer's warranty, we will gladly exchange it for you.

If the order is outside the 30-day exchange and refund period and the item is no longer available, a similar product will be issued in its place.